Our Returns, Exchanges, and Warranty Claims processes have temporarily changed. Due to the current COVID-19 pandemic, we at Foster Grant are updating our policies for the safety of our customers and employees.
If you're not completely satisfied with your purchase, you may request an exchange within 30 days of the delivery date. We'll work with you to find eyewear that is right for you.
This return policy does not apply to products bought through a retailer or store location. For retail returns or exchanges, please visit the retailer where you purchased the product.
Exchange/Refund Instructions
Warranty/ Defective Item Claim instructions
Allow 4-6 weeks for the processing of any items returned before 6/1/20.
Allow 7 to 10 business days for any requests submitted after 6/1/20 to be processed.
Please contact us should you have any questions or need assistance.
Customer Service: 1-800-426-6396 or email at fgxics@fgxi.com
(Monday – Friday 9:00 AM – 5:00 PM EST)
Return & Warranty Department: 866-807-0195 or email at wainfo@fgxi.com
(Monday – Friday 9:00 AM – 5:00 PM EST)